Terms and Conditions

We are seeking models for our aesthetic services - dermal fillers at reduced prices!

Alba Glow Terms and Conditions

1. Booking and Deposits

A deposit is required to confirm your booking with Alba Glow Aesthetics. The deposit amount will be advised at the time of booking and must be paid immediately.
Deposits are non-refundable unless otherwise stated.
All deposits will be deducted from the total cost of your treatment.

2. Consultations

If a consultation incurs a fee. The fee is not refundable if you choose not to proceed.
If you are deemed unsuitable for treatment following your consultation, the consultation fee will not be refunded.
Consultations will take place in person for Anti-Wrinkle treatments.

3. Refunds

All treatments, treatment packages, and courses are non-refundable once purchased.
In certain cases, treatments may be transferred to an alternative service or credited to your account, valid for 12 months.
Skincare products cannot be refunded or exchanged once opened due to hygiene reasons.

4. Treatment Packages and Courses

All treatment courses and packages must be completed within 12 months of purchase unless otherwise agreed.
Missed or unattended sessions will be deducted from the package and cannot be refunded.

5. Payment Terms

The balance of payment for treatments is required on the day of your appointment.
Accepted payment methods:

Outstanding balances must be settled before any further appointments can be booked.

6. Age Restrictions

Clients must be 18 years or older for all injectable and advanced aesthetic treatments.
Proof of age may be requested.

7. Late Arrivals

Please arrive on time for your appointment.
If you are late, we may need to shorten or reschedule your treatment, and the late cancellation policy may apply.

8. Treatment Disclaimer

Results vary from person to person depending on individual factors, including medical history, skin type, lifestyle, and adherence to aftercare advice.
No treatment results can be guaranteed.
Your treatment plan may be adjusted to suit your individual needs.
Clients must follow all pre- and post-treatment instructions to achieve the best results and reduce risks.

9. Medical Suitability

Clients must provide accurate and complete medical history prior to treatment.
Alba Glow Aesthetics reserves the right to refuse or postpone treatment if it is deemed unsafe or unsuitable.

10. Photography and Consent

Before and after photos may be taken as part of your medical record.
Separate consent will be sought if we wish to use images for marketing purposes.

11. Children and Pets

For safety and insurance reasons, children cannot be left unattended in the clinic and are not permitted during treatment.
Pets are not permitted in the clinic for hygiene reasons.

12. Gift Vouchers

Gift vouchers are valid for 12 months from the date of purchase (unless otherwise specified).
Vouchers are non-refundable, non-transferable, and cannot be exchanged for cash.
Promotional or prize vouchers may have shorter validity periods.

13. Offers and Promotions

14. Complaints

Complaints should be made in writing via email to leanne@albaglowaesthetics.com
We will acknowledge complaints within 5 working days and aim to resolve them promptly and fairly

15. Reschedule / Cancellation Policy

Alba Glow Aesthetics operates a 48-hour cancellation policy.

If you cancel, fail to attend, or attempt to reschedule your appointment with less than 48 hours’ notice, your deposit will be forfeited.
Rescheduling is possible if requested with at least 24 hours’ notice and is subject to availability.
If we must cancel your appointment due to unforeseen circumstances, you will be offered a full refund of your deposit or the option to reschedule.